Hi Team,
Please work on below requirement with our client “Vodafone” for the role of “Customer Support- Chat”.
We have drive in Bangalore location on Wednesday & in Pune Thursday.
No of positions-5
Location – Bangalore
Salary – 5 LPA( 30% hike including 10%variable)
Exp – 1+ years
Job Description:
· Be a team player
· Be Disciplined and Punctual
· Good communication skills
· Handling Mobility queries over the Webchats and Emails
· Handle Ordering, Billing, Provisioning, Cancellations, General and admin related queries.
· To ensure to achieve all service level agreement targets such as NPS, productivity, AHT, Quality and FCR on Chats and Emails.
· Basic knowledge of Email writing and Chat handling (CXX skills.).
· Ability and eagerness to learn different skills and knowledge within Mobility team
· Basic knowledge on Telecom Industry, Mobility, Broadband and internet.
· To ensure all the process KPIs are met for themselves and influence the team towards the same
· To act as the First level of contact for escalations raised
· To suggest process improvement ideas and implement them successfully
· To suggest and implement innovative process improvement ideas
· To collaborate with other teams and engage in cross-functional initiatives
· To identify the process training needs of the team and raise it to the Manager/trainer or arrange sessions to fill in the GAP identified in terms of process
· To effectively manage their leaves to ensure seamless operation of the process
· To act as Mentors for new joiners and existing colleagues in the team
· Willing to work in shifts and rotational Offs.
Job Type: Full-time
Salary: Up to ₹38,000.00 per month
Benefits:
- Provident Fund
Schedule:
- Day shift
Supplemental pay types:
- Performance bonus
- Shift allowance
Speak with the employer
+91 +918095637776
