***REQUIRED WORKING HOURS: 3PM- 11PM SAST.***
The Role: Billing Support Specialist
As the billing specialist for GoCanvas, your objective is to help GoCanvas provide the best customer experience as we have more companies switching to our efficient and powerful web and mobile applications each day.
Your goal is to provide potential and existing customers with astounding support via email, chat and/or phone by resolving issues or concerns related to billing. This is an extremely vital role at GoCanvas as you will have a meaningful impact on our customers while being an ambassador of the GoCanvas brand.
This is a position for an individual with an astounding commitment to customer satisfaction who’s looking to join this fast-growing tech company and award-winning culture. This opportunity is also a career building block within the GoCanvas work environment. Think of it as a seat at the table as we are a company that truly cares about your personal and professional growth.
Your Most Important Initiatives
- Work with our clients and potential clients via email, phone and/or chat to resolve billing issues or inquiries
- Forge collaborative relationships with internal teams such as support, sales and customer success
- Maintain customer records in the billing systems
- Provide clear and informative feedback to accounting and product management teams based on customer inquiries and requests
- Help to document best practices in developing and deploying GoCanvas
- Stay informed and knowledgeable regarding new operating system (IOS, Android) releases
- Ad hoc requests at management’s discretion
- Timely responses to billing and support cases to meet our SLA hours (Service Level Agreement)
- Work closely with our Accounting and Customer Success Teams to help maintain high NPS (Net Promoter Score)
- Resolve all cases within 72 hours
- Provide timely follow-up for billing inquiries
What You Bring:
- 2 + years of relevant work experience in a customer service-oriented environment
- A strong passion for customer satisfaction, a sincere desire to provide the best experience for our customers with each interaction
- Strong organizational skills with an ability to manage competing client demands, multiple priorities, commitments, and projects with strict deadlines
- A confident and engaging personality that shines over the phone
- Ability to exercise your empathy muscle when dealing with our clients
- Self-motivation to not only become an individual leader but a team player ready to establish GoCanvas as a globally dominant force (hint: a strong work ethic will take you far!)
- Highly effective written and verbal communication skills
- Ability to work independently, manage workload effectively, and stay focused under pressure
- Prior experience with Zuora, Recurly, Zendesk and/or Salesforce preferred
So, What’s GoCanvas?
GoCanvas is a cloud-based, mobile platform revolutionizing how work gets done. We help businesses join the mobile-first world, where digitalization is everything, by enabling expensive and inefficient paper forms and processes to be replaced with powerful apps for smartphones and tablets. Trusted by thousands of well-known brands like Target, Pepsi, Honda, and Red Bull throughout more than 70 countries mean there's a good chance you’ve been around someone using GoCanvas in the past 24 hours, making us one of the fastest-growing mobile platforms in the world.
We’ve been recognized in the 2016 CTIA Emerging Technology awards and our CEO won the Information Week Elite 100 IT Hero Award. We’re proud to have been honored as a Washington Business Journal 2016 Best Places To Work and to have won the Northern Virginia Technology Council’s 2016 Hot Ticket Award for Hottest Company Culture. We’re on a mission to continue fostering our award-winning culture for people who like to make an impact, enjoy collaborating, and who are passionate about the triple bottom line – helping people, the company, and the planet!
What GoCanvas Brings:
We believe culture eats strategy for breakfast and that hiring the right people is THE most important thing we do. That’s why we take our company values so seriously and look for these traits in everyone we hire: Empathy, Innovation, Authenticity, Impactful, Team Player, and Cheeky/Fun Loving. We believe in giving people the freedom to get things done, but that they should also have accountability for their key metrics, think and act like owners of our business and be able to work in a flat organizational structure. We provide an environment that allows for innovation and creativity as well as a chance for highly motivated individuals to have fun at work.
While we believe culture trumps perks, we are proud to provide a comprehensive benefits package designed to meet our team members’ needs.
South Africa Benefits:
- Competitive Compensation
- Medical plan
- EAP Program
- Remote working flexibility
- 3 days Family Responsibility Leave
- 12 Days Sick Leave
- 15 Days Vacation Leave
- 13 Company-Paid Holidays
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be!
If you need special assistance or an accommodation while seeking employment with us, please email recruiting@gocanvas.com or call: (703) 547-8588.
We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas in the US or South Africa. This role is a #LI-Remote opportunity.
So, What’s GoCanvas?
GoCanvas changes the way people work by helping businesses unlock critical operational and customer insights to achieve speed, efficiency, and growth. The fastest-growing construction, field services, and logistics companies trust us to prepare them for every possibility and maximize their growth. With GoCanvas, organizations save money, keep their teams connected, and get real-time business insights that power their growth.
Our recent achievements as an organization include The 2020 Golden Bridge Award for Company Rethinking of the Year, and being named by Deloitte as one of the “Fast 500 Technology Companies” in 2017, 2018, and 2019 for tremendous company growth, Gold for “Fastest Growing Company” and Silver for the “Best Places to Work”, and last but definitely not least as one of the Best Places to Work in 2019 by Inc Magazine, The Washingtonian, and The Washington Business Journal!
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